Refund policy

At By Urja Thakker, every order is handcrafted exclusively for you, which is why we do not accept exchanges or returns. We kindly request you to review your size requirements carefully before placing an order.

In the rare instance of a manufacturing defect, please contact us immediately so we can assist in resolving the issue. Any courier charges incurred will be applicable.

Thank you for understanding and supporting our bespoke craftsmanship!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.